Mi Casa's Bilingual Bank Teller program offers bilingual workers an opportunity to launch promising careers in the financial services industry and helping financial institutions more effectively interface with the emerging Hispanic market.

Bilingual Bank Teller graduates employed in front-line banking positions are bilingual, bicultural and uniquely capable of helping the burgeoning Hispanic population utilize banks more and more effectively.

Soft Skills/Work Readiness

• Workplace culture and expectations
  
• First impression/attitude projection
  
• Positive conflict resolution, managing stress
  
• Teamwork, collaboration, following directions
  
• Effective workplace communication
  
• Giving/receiving criticism
  
• Reading comprehension, clear and concise writing
  
• CareerReady CO certificate

Overview of the Profession

• Personal traits of a bank teller
  
• Communication skills required of a teller
  
• Dress code and behavior of a teller
  
• Setting personal and professional goals
  
• Professional vocabulary, jargon and acronyms in English/Spanish

Cash Handling

• Properly counting and handling cash, different currencies
  
• Learning the teller’s space, drawer and dollar limits
  
• How to detect counterfeit currency
  
• Banking terminology and vocabulary in English and Spanish
  
• Understanding teller procedures and forms
  

Confidentiality

• Deciding what customer information is private
  
• Tips for safeguarding customer information
  

Checks and Check Handling

• Identifying parts of a check, types of checks
  
• Endorsement procedures
  
• Banking requirements
  
• Placing a “hold” on checks
  

Compliance

• Regulations A-Z
  
• Patriot Act
  
• Applicable banking laws
  
• Different types of bank accounts
  
• Banking products and services
  
• Correlation between products and laws
  
• Importance of compliance
  

Customer Service

• Delivering customer service in English and Spanish
  
• Effective communication for the banking industry
  
• Cultural awareness
  
• Sales training
  
• How to encourage customers to explore more banking services
  
• Understanding a customer’s priorities
  

Transaction Processing

• Understanding online and offline systems
  
• Understanding teller processing for different types of transactions
  
• How to use the 10-key, speed and transactions
  

Security and Safety

• Emergency procedures
  
• Verifying identification
  
• Identifying fraud and counterfeit currency
  

Audit and the Teller

• Performing an audit and balancing the drawer
  
• Reporting when entries are not balanced
  
• Record keeping and proper accounting
  
• Identifying common mistakes on cash-in and cash-out transactions
  

All Mi Casa graduates undergo a screening process before signing up for training, including:

• Drug screen
  
• Adult Basic Education test
  
• Employment interest survey
  
• Criminal background check
  
• Proof of legal status

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Tax credits/subsidies may be available for hiring Mi Casa graduates.

Take advantage of the opportunity to save money and provide career opportunities to capable workers in need of a boost.

The Denver Office of Economic Development’s wage subsidy program offers 50% reimbursement of wages to businesses that hire qualified workers. Hiring disadvantaged groups that fall within Mi Casa’s target population may entitle the employer to other tax credits and incentives. Visit www.MileHigh.com for more information on the wage subsidy program.

Hiring disadvantaged groups that fall within the target populations of Mi Casa may entitle employers to receive a credit up to $9,000 per hire through the Work Opportunity Tax Credit (WOTC). For more information visit www.colorado.gov/CDLE

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Learn more about the unique benefits of hiring Mi Casa graduates to improve your company’s efficiency and boost your bottom line.

Esther Baca-McKeever, Job Developer
303-539-5660 | ebaca@MiCasaResourceCenter.org

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